COVID-19 Shipping Information:
Yes, we're still shipping on time! However, all major shipping carrier (USPS, FedEx, UPS) have stated that they are experiencing minor delays due to COVID. That said, please be patient with third party shipping couriers, as we have no control over their shipping speeds. We ship everything based on the expected delivery dates they give us when we process your order. Please contact your shipping courier directly if you have questions about your shipment after you've received your tracking information.
General Shipping Information
- All orders placed before 1 pm MST Mon-Fri will be processed that same day. This makes the following day your first 'shipping' day.
- For orders placed after 1 pm MST, or over the weekend, please add 1 day for processing. This makes the day after that your first 'shipping' day.
- We do not deliver on the weekends. Some shipping carriers will deliver on Saturday's, but we do not guarantee this. Do not count Saturdays or Sundays when calculating your shipping days.
- We ship via USPS, UPS, and FedEx depending on your order size and location. If you have a specific address for each of these couriers, please email us immediately after placing your order with these details, with your order number in the subject line.
- The shipping options offered at checkout are the only options we have available. Unfortunately, we cannot expedite shipping any faster than what is offered at checkout.
- The shipping options you are offered vary depend on your location, the products you ordered, as well as your order size. The best way to get a shipping quote is to select the products you want and fill in your shipping address. You will then get the most accurate shipping prices available for your order.
- We cannot change or update your address in any way after your order is shipped from our facility. If you need to update your address, please contact the appropriate shipping courier with your tracking number and arrange for an address update, or to pickup your order from a local distribution hub.
- We gladly accept returns within 30 days of purchase (no returns on smoke items)
- Once your items arrive to our facility, we will inspect them. If they are fit for resale we will issue you a product refund minus original shipping costs and a 15% restocking fee.
- Please note that even if your order had Free shipping originally, we will deduct our shipping costs from your refund. Thank you for understanding!
Available Shipping Options:
- Local Pick-Ups
- Standard Shipping- Gender Reveal Products & Color Powder
1. Local In-Store Pick-Ups
Any of our products can be purchased for a local pick-up. We are based out of Orem, UT. Please note that if you select this option, you will receive a message when your order is ready to be picked up.
- Please allow at least 4 hours from when you place your order for order processing and packaging
- Our store is open for pick-ups from Monday-Friday from 10am- 3pm MST
2. Standard Shipping (Gender Reveal Products, Color Powder, Smoke Balls, Wick Smoke Bombs)
All of the general shipping information applies to all of our Gender Reveal Products and Colored powder.
- The fastest shipping option varies depending what items are in your cart.
- Depending on your location, 2 Business Day or 3 Business Day shipping options may be presented. Please note that if you do not see these options at checkout, it means we cannot expedite shipping of some or all of the products in your cart. Feel free to contact our customer support team if you have questions.
- "Smoke Balls" and "Wick Smoke Bombs" fall under this category, they are not hazmat products.
- If you would like expedited shipping on your order that is over $50, please contact our customer support team to see if expedited shipping is an option. Not all items can be shipped with expedited shipping.
- All smoke bomb orders are shipped via FedEx or UPS. This means that we cannot ship smoke bombs to PO Boxes. We apologize for the inconvenience! If you place an order for smoke bombs with a PO Box, a member from our customer support team will reach out to you requesting a different address. Your order will not be shipped until we receive a valid, updated address.
- All smoke bombs must be shipped via ground shipping (3-7 business days). Unfortunately, we cannot expedite shipping in any way, for any reason.
- All sales are final.
- Upon delivery, someone over the age of 18 must sign for your package. Once your package is shipped, you will be sent tracking information. Please reach out to the appropriate shipping carrier if you need to arrange for a special delivery time, or if you wish to have them hold your package a local distribution hub for you to pick up.
- FedEx will attempt to deliver your package 3 times. If they cannot deliver your package after 3 attempts, they will hold it at a local distribution hub from 5-7 days before shipping it back to us. It is your responsibility to track your package and contact FedEx if there are issues with delivery.
- If your package gets returned to us for any reason, FedEx will charge us approximately $30 to ship your package both ways. If we receive your order back, you will be refunded for your order total minus $60. If your order total is under $60, you will not receive a refund. It is your responsibility to track your package and contact FedEx if there are any issues with delivery.
- If you refuse your package, your order will be ineligible for any sort of refund. Trust us, we don't want this to happen either! Often times when hazmat packages are refused on delivery, FedEx will dispose of the package and charge us a hazmat disposal fee. This fee is almost always more than your order total, so we will not issue any refunds for packages that are refused. If you have an issue with your order, accept the package on delivery and email our customer support team for help. GenderRevealCo@gmail.com
HOLIDAY HOURS OF OPERATION:
Do not include holidays as business days in your shipping time. For a listed of observed holidays, please visit the following links:
Email Us with any question: firstname.lastname@example.org
We ship from Orem, UT 84057.
Have more questions? Visit our FAQ Page.